All-round service system to solve your problems
ALPA has built a systematic and standardized service guarantee system. From pre-sales Q&A to after-sales service, we ensure that each link is implemented in place and meticulously handled to strictly protect the interests of customers.
01 Full service system
ALPA promises: adhering to the “customer-oriented” concept and resolutely fulfilling its promises to customers.
- Customer-oriented, to provide you with suitable solutions.
- With service as the core, we will serve you from multiple perspectives.
- Take quality as life and build trustworthy products.
02 Perfect and meticulous service process
We take service as the core, tailor-made cost-effective products for you, provide perfect and meticulous service, 20 years as a day.
- Professionally answer customer inquiries
Whether it is a telephone or online consultation, we will quickly give professional Q&A guidance.
- Tailor-made solutions
Technical experts tailor-made one-to-one to provide you with more suitable program design and configuration.
- Assist in drawing up the construction plan
Through independent product selection efficiency tools, we can help you select the most suitable products and formulate suitable project plans throughout the project.
- Training and installation and commissioning
Provide systematic training for technical personnel dispatched by customers to better meet project requirements.
- Regular testing and return visits
ALPA will regularly send engineers to conduct return visits and inspections on the products. If you encounter any problems, please contact us in time. We will reach the scene as soon as possible to solve the problem for you.
03 Training and installation and commissioning
During the practical operation of the technical personnel dispatched by ALPA for customers, our training instructors will also continue to follow up the project operations to ensure the orderly development of the project and ensure the continuous stable and efficient operation of the customer’s production line.
(1) Extensive training courses, expert lecturers follow up the whole process
Multi-dimensional training courses, lecturer follow-up mechanism throughout the process, no matter what your foundation, you can easily master the operating skills.
(2) Dedicated professional installation and commissioning to ensure smooth acceptance
The ALPA installation engineer will guide the installation and commissioning of the equipment throughout the entire process until the trial operation of the entire production line reaches the standard smoothly.
- Installation preparation stage
Check and confirm the order form, count the parts and components required for the equipment, and measure and compare the elevation and geometric dimensions according to the drawings.
- Equipment installation stage
Carry out on-site installation planning according to the design drawings, and gradually begin to install equipment and related supporting facilities.
- Equipment commissioning stage
Further check the equipment and carry out debugging and maintenance before use to ensure that the operating characteristics of the equipment meet the needs of production.
- Equipment acceptance stage
ALPA is responsible for training relevant personnel. When all the project indicators of the production line meet the design standards, you will issue an acceptance certificate.
04 Clear technical division of labor
ALPA has built a complete system to effectively ensure the timely and efficient delivery of information, and provide customers with professional services and technical support.
- Stock order verification
The merchandiser verifies the model, quantity and accessories of the equipment ordered by the customer in detail in accordance with the sales contract to ensure that the stock is fully matched with the order.
- Equipment factory quality inspection
After the production system completes the equipment production, the quality inspector strictly inspects the records item by item according to the quality inspection details to ensure the quality of each equipment to be installed.
- Packing list review
Before the equipment is packed and sent, the merchandiser will check the packing list one by one to avoid missing and missing shipments.
- Scientific packaging and transportation
In equipment boxing and packaging, we adopt professional packaging and modular solutions to ensure the safe and non-destructive delivery of equipment.
05 Quality after-sales service
ALPA has a more complete after-sales service system and a more timely problem-solving mechanism to effectively protect the interests of customers.
- Three Guarantees Clause
The product implements three guarantees, with a warranty period of 1 year, but does not contain wearing parts.
- One year warranty
The warranty period of the equipment starts from the date of acceptance of the unit commissioning test. With the invoice and warranty certificate, you can enjoy a free warranty of the whole machine for one year. Under the normal use of the equipment during the warranty period, the maintenance costs incurred due to the quality of the unit itself will be borne by ALPA.
- Standardized complaint handling system
During the operation of the project, if there are any problems in the production line, complaints and feedback can be made. We guarantee to complete the problem identification within 24 hours and issue a solution, and help domestic (foreign 10 days) customers solve the problem within 3 days.
For two decades, ALPA has been dedicated to creating the future of advanced materials with powder technology. Unswervingly provide customers with high-quality products and services, casting a solid production backing.